As part of the Government’s containment plan for the COVID-19 coronavirus, we have been advised to temporarily close SEA LIFE Scarborough. The move is consistent with the closure of other leisure venues to prevent further outbreak. The closure is effective as of 20th March 2020.
We apologise for any inconvenience this may cause. Our website and Facebook channel @scarboroughsealife will stay up to date with the latest information. Our team remains on hand to help you with any questions you may have about your existing bookings, contact them at email@example.com
We apologise for any inconvenience this may cause and appreciate your patience during this unprecedented time.
Information for guests with existing bookings:
To allow us to focus on assisting customers whose travel window is within the next 72 hours, we are asking those who do not have travel within that time-frame to contact us closer to your visit.
Please see instructions and clarifications below, which may answer some of your more immediate questions:
If you have booked a ticket and our attraction is closed, your ticket is valid until the end of the year (31 December 2020). Please get in touch with our team to amend your existing bookings.
Email us on firstname.lastname@example.org and include your Name, Booking Confirmation Number, and Phone Number, and we will follow-up with you in due course. We anticipate high email volumes over the next few days and appreciate your patience as our team works through all inquiries.
If your tickets were purchased through a third-party, we ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team and we will be more than happy to help.
Information for guests with Merlin Annual Passes
We want to reassure all Merlin Annual Passholders that we will be extending Passes and for our Passholders on our Merlin Membership, we will be suspending monthly payments, to account for the closures. We will be announcing more details on this via email, our social media and our dedicated website www.merlinannualpass.co.uk/coronavirus over the coming days.
Information for guests with SEA LIFE Scarborough Annual Passes
We are currently reviewing the terms and conditions of our SEA LIFE Scarborough Season Passes as a result of the Covid-19 coronavirus outbreak. Please bear with us whilst we work through all the details. Updates will be posted on our website soon