Our Help Centre is full of useful information and answers to some of our more frequently asked questions. If you still have unanswered questions though, you can contact us in one of the below ways.
If you already have tickets with us, please provide your booking confirmation number so that we can help more quickly.
*Best way* Send us a message on FACEBOOK
Whilst we can’t always offer an immediate response, our team will reply as quickly as possible, and within 24 hours, between 9am and 5.30pm Monday to Friday. Chat to us here.
Not got Facebook? Send us an EMAIL
Follow this link to submit a message to us via our website. Our team will respond as quickly as possible, and within 24 hours, between 9am and 5.30pm Monday to Friday.
Prefer to speak to someone? Give us a CALL
You’ll be connected to our team on site. Whilst we’ll endeavour to take your call within business hours, we can often be busy around the attraction helping guests and looking after our creatures. We therefore apologise if we’re not available at the time you call us.
Tel: 01723 373 414 (charged at local rate)
Already visited and have experience FEEDBACK?
Simply complete our feedback form and we’ll get back to you as quickly as possible, and within 72 hours, between 9am and 5.30pm Monday to Friday.