As per our terms and conditions, tickets are purchased on a non-refundable and non-transferable basis. However, if you need to amend the visit date/time of your booking, please contact us via Live Chat (subject to availability) or complete a form here, regarding your booking amendments and a member of the support team will be in contact.
Please note: Guests who purchased tickets through our website from 10/11/2020 can amend their visit date/time via Booking Portal. Further information can be found here.