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  1. SEA LIFE Scarborough | Official Website | Buy Tickets Online to Save
  2. Booking Help
Booking Help

Booking Help

Helping with making & changing bookings

Booking Portal

  • What is the Account Holder Portal?
  • How do I access Account Holder Portal?
  • What can I change on my tickets using Booking Portal?
  • How soon before my visit can I amend my time or date of entry on Booking Portal?
  • Can I change my visit time or date after my original visit time or date via Booking Portal?
  • I cannot see the date/time I want to move my tickets to on Booking Portal, what should I do?
See all 7 articles

Online Booking Help

  • Where can I purchase/book my tickets?
  • Do I have to pay for an under 2 ticket?
  • I've booked the wrong tickets, what do I do?
  • I'm unsure if my booking has been successful - what do I do?
  • I have received an error message when making a booking, what do I do?
  • I have booked online and been charged twice, what should I do?
See all 7 articles

Tickets & Confirmations

  • Does my carer ticket cover all attractions in my combination ticket?
  • I have made a booking but have not received my tickets
  • I have purchased tickets for someone else/I do not have the card I paid with, how do they collect their tickets?

Amending a Booking

  • I would like to change the date/time of my booking
  • What if I'm running late for my time slot?
  • I need to add/remove tickets to my order
  • I'd like to cancel my tickets
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