I've booked the wrong tickets, what do I do? If you have booked the wrong tickets please contact us by completing the form here, and out Guest Support team will aim to assist. Alternatively, contact us via Live Chat here. Related articles How do I contact you with a guest enquiry? I would like to change the date/time of my booking What if I'm running late for my time slot? What is the Account Holder Portal? Can I change my visit time or date after my original visit time or date via Booking Portal?